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Just Ordered

Posted: Fri Mar 17, 2017 1:46 pm
by macgruden
Hi. I ordered the Ear Training Companion today, but haven't received any download information. I did receive the PayPal receipt. The PayPal transaction ID is [REDACTED]. Just wondering where I'm supposed to get the download. My email address is [REDACTED]. Thanks.

Re: Just Ordered

Posted: Tue Mar 21, 2017 9:39 am
by aruffo
The download information is sent manually, by me—archaic, I know, but there wasn't an easier way to do it with Paypal's setup. By now you'll have received it.

Re: Just Ordered

Posted: Thu May 11, 2017 3:09 am
by Nikolaus
having the same issue...

i ordered etc yesterday... but got no paypal receipt in my email. so i checked my transaction records, and apparently it went through. would love a response from you mr. aruffo.

much thanks

nikolaus

Re: Just Ordered

Posted: Thu May 11, 2017 10:07 pm
by aruffo
That's odd.. I received no notification. I'll check my records... no, nothing, either in e-mail or transaction history. Perhaps you could e-mail me your transaction record?

Re: Just Ordered

Posted: Fri May 12, 2017 4:10 am
by Nikolaus
you have an email?

Re: Just Ordered

Posted: Fri May 12, 2017 11:50 pm
by aruffo
No, I haven't received one. Did you send it?

Re: Just Ordered

Posted: Fri May 26, 2017 3:12 am
by Nikolaus
sent you an email. sorry for the delay. my fault. however, there has been some confusion in the past because i have emailed your ear training address for an etc update... but got no response. this has been several times. this is also why i bought the program again, because i really wanna use it. :) don't really care about spending the extra money... *if* that transaction went through or not. no idea. i've sent you a paypal screenshot.

much thanks,

nikolaus

Re: Just Ordered

Posted: Tue May 30, 2017 7:44 am
by aruffo
That's strange.. I respond to those immediately when I get them. I wonder why your e-mails have not been reaching me?

Upgrades (and re-downloads) are still always free; I've just refunded your order.